Ivan Aballe – IT Manager

Technical Background and Leadership

Ivan Aballe is a Certified Computer System Servicing Technician (NC I & II) with a solid foundation in IT systems installation, support, and network administration. With over seven years of industry experience, Ivan has consistently demonstrated a strong commitment to technical excellence and collaborative problem-solving. Beyond his professional roles, Ivan actively leads and participates in a local computer enthusiast group, where he fosters community learning and shares his passion for technology, gaming, and anime.

Technical Support and Service Achievements

Throughout his career, Ivan has earned recognition for his ability to troubleshoot complex technical issues and improve system performance. As a Helpdesk Technician since 2018, he has delivered timely and effective technical support while optimizing user satisfaction. His prior roles at Veritas IT Solutions, Suncorp Australia, and Hellotech Philippines further showcased his expertise in software and hardware diagnostics, high-volume ticket resolution, and network maintenance.

Professional Experience

Ivan’s professional journey includes a diverse range of roles that have shaped his leadership and technical skills. His tenure as a Helpdesk and Technical Support Technician at Veritas IT Solutions saw him streamline support workflows and create troubleshooting documentation. His earlier experiences as an IT Service Desk Analyst and Desktop Remote Engineer allowed him to develop deep competencies in client support, network administration, and systems security.

An entrepreneur at heart, Ivan also managed his own internet café in the Philippines, refining both his customer service and business management skills. He holds a Bachelor’s Degree in Information Technology from the University of Cebu and holds certifications in ITIL, 3CX (Basic & Advanced), and Axcient, positioning him as a versatile and solutions-oriented IT professional.